Amenities

Pool Access

The pool is open to residents of the community throughout the year, according to the hours posted below. Residents can access the pool area during these hours by using their pool fob:

January - March 7am - 6pm
April - July 7am - 8pm
August - September 7am - 7pm
October - December 7am - 5:30pm

Two (2) pool fobs are issued to residents after registering their household with the CDD.

If you are a new resident (or existing resident) and have not registered for amenity access, click on the button below to complete an online application.

AMENITY REGISTRATION

If you are having trouble with the online application, please contact the CDD A menities Team.

***PLEASE ENSURE THE GATE CLOSES SECURELY BEHIND YOU WHEN ENTERING AND EXITING THE POOL AREA***

Gate Access

The main entry gates are closed 24/7. Residents can access the community using a registered gate transmitter (commonly referred to as a “key fob” or “gate clicker”) or a registered 4-digit immediate access code (commonly referred to as a "gate code”). To enter the community using a registered gate fob, point the fob in the direction of the sensor and press the button. To enter the community using a registered gate code, press the “#” key before entering the code on the keypad.

Residents also have the option of registering a telephone number to let their guests into the community when the gates are closed. Once a telephone number is registered and programmed, residents can advise their guests to scroll through the directory using the "A" and "Z" keys to find their name on the display, press the “CALL” button, and then wait for the system to dial the programmed telephone number. Residents must answer the call and press the number “9” on their phone’s keypad to grant access to the caller. The number "9" should be held until a beep is heard and the call hangs up on its own. If you elect to register a telephone number in the directory, only your name will be shown on the keypad for visitors to view.

Pedestrian Gate Access

To access the community via the pedestrian gates at either side of the main entry gates (commonly referred to as "sidewalk gates"), enter the 4-digit access code on the keypad and open the gate immediately as the gate only releases for a short period of time.

***PLEASE PRESS THE BUTTONS ON THE KEYPAD FIRMLY AND SLOWLY TO ENSURE THAT THE SYSTEM RECOGNIZES THE ENTRY***

Amenity Center Reservations

The amenity center is open to the residents of Waterleaf in accordance with the pool schedule. Residents are not required to make a reservation before hosting an event; however, the option is available should any resident wish to host a private event or designate a specific area for their guests only. Please note that homeowners may only reserve a section of the open-air clubhouse areas and not the entire amenity center. Reserving an area does not preclude residents from using the pool or other areas of the pool/amenity center.

Click on the button below to complete an online application to reserve space at the amenity center.

Make a Reservation

Check the availability of the amenity center on the Waterleaf CDD Events calendar.

HOA Information

The CDD manages and maintains all common areas of the community such as, front entry features, landscaping at the entrances and parks, lighting issues, turf fertilization and pest control. The HOA is responsible for maintaining and enforcing all of the covenants, conditions, and restrictions related to the use of each homeowner’s property, including their front yard and back yards.

The HOA management company for Waterleaf is responsible for managing the following matters:

Architectural Applications
Violation inspections and enforcement activity
Collection of HOA assessments

If you have any issues or concerns contact your HOA Management Team.

Architectural Review Board (ARB)

Should you wish to make ANY exterior changes to your home or property, please go contact the HOA Management Team to obtain an application.

Spectrum Bulk Account Customer Service

If you are experiencing an issue with your cable or internet, please contact Spectrum at (833) 697-7328. Make sure to mention that you are a bulk customer at Waterleaf HOA.

FAQs

How do I access the amenities at Waterleaf?

Effective July 1, 2021, residents of Waterleaf can access the amenities using their pool fob or gate transmitter. The fob and gate transmitter must be registered with the CDD before they can be used to gain access to the amenities. To register for a pool fob, please complete the online Amenity Registration Form. PLEASE NOTE: This registration is in addition to your registration with the HOA and is used for internal purposes ONLY. Households may only receive two (2) active pool fobs.

You may review/download the District's Amenities Rules and Policies here for further information.

Mail-in Requests

Shipping and handling fees apply to all requests for devices sent in by mail. Mail the items listed below to the district office located at 250 International Parkway, Suite 208, Lake Mary, FL 32746 to complete the request.

Requirements for mailed requests:

Completed Amenity Access Registration Form
A check or money order made payable to “Waterleaf CDD” for the total amount for each replacement device being requested.
A separate check or money order made payable to “Waterleaf CDD” in the amount of $10 for shipping and handling.

Generally speaking, delivery of the devices can take 7-10 business days. Upon moving out of the community, please discard of the transmitters or amenity access cards.

What do I do if my pool fob stops working?

To reset your pool fob, send the Amenity Manager an email with your property information, including resident name, property address, neighborhood name, and pin.

Can I bring a guest to the pool?

Yes, residents must accompany their guests to the pool and must not leave their guests unattended. Residents are held responsible for the actions of their guests and are held responsible for any damage caused by their guests.

Are there any age restrictions for accessing the pool?

A parent or responsible adult (over 18 years of age) must accompany anyone under the age of 18.

I am new to the community and would like to be informed about upcoming events. Does my community have an events calendar?

Yes, the event calendar can be found on the Events page. Please note that the event calendar only advertises the events that were reserved through the CDD, such as the meetings held by the Board of Supervisors, and private events where a rental agreement or a written request was submitted to the CDD.

Is there a cost to reserve space at the amenity center?

A refundable security deposit of $300.00 is required to reserve space at any of the covered patio areas at the pool. Rental requests must be submitted at least three weeks prior to the event.

How long can I reserve the amenity center?

The amenity center can be reserved for a maximum of four (4) hours. Reservations must begin and end during the posted amenity center hours.

What do I do if my gate remote stops working?

Gate remotes can stop working for a number of reasons. If the gate remote doesn’t respond or the light doesn’t illuminate when the button is pressed, the remote may no longer be registered in the entry gate system or may need a new battery. If the gate remote still doesn’t respond after replacing the battery, and the light does illuminate when the button is pressed, the remote may need to be re-programmed.

To re-program your gate remote, please contact the Amenity Manager with your property information, including resident name, property address, and neighborhood name, along with a photo of the back of the gate remote, if possible, or the gate remote’s device number (ex: TR# XXXXX). If the gate remote still doesn’t respond after reprogramming the device, the remote will need to be replaced.

How do I purchase a replacement gate remote?

Residents can purchase a replacement gate remote for $40.00. Click on the button below to complete an online application to order replacement remotes from the CDD Amenity Team.

Order Remote(s)

I am hosting a private event after hours and would like to provide my guests with a temporary gate code to access the community. How do I request a temporary gate code?

Residents have the option of requesting a temporary gate code to be programmed in the entry gate system to allow access for a limited amount of time. Some examples of where a temporary gate code was used include: events at a resident’s home, a temporary visitor, or a vendor completing a short-term project at a resident’s property address. To request a temporary gate code, please contact the Amenity Management Team.

There's a streetlight in my community that appears to be malfunctioning. Who do I contact?

Contact your local electric company to report streetlights or area lights that are out or malfunctioning.

The pond in my community is not being properly maintained. Who do I contact?

Contact the Field Serivces Team, who will coordinate with the pond maintenance vendor to address any issues. Contact information for the Field Services Team may be found here.

What do I do if I see an alligator, hogs, or other nuissance wildlife in the community?

If you come across any nuissance wildlife such as alligators, hogs, bears, snakes, etc. please DO NOT FEED THEM or attempt to interact with them in any way. Contact the District Management Team, and we will address this with the proper agency.

Can I boat, fish, and/or swim in the ponds?

While the ponds throughout Waterleaf are quite lovely, it is important to note that they are actually stormwater facilities that are designed to mitigate flooding throughout the community. As such, these stormwater facilities are not designed as recreational facilities; you are not allowed to boat or swim in the ponds, nor should you feed any wildlife in the ponds. You may, however, fish in the ponds, as long as you practice catch and release. For more information, please review the community's Amenity Facility Policies.

The trash has not been picked up in quite some time. Who do I contact?

Contact the company that services your neighborhood to report a missed trash or recycling pick up or any other trash related issues. PLEASE NOTE: Trash or recycling bins that are not easily accessible to the hauler will not be picked up. Parking in the street on designated trash and/or recycling days is the most common cause of a missed pickup.

TIP: Speaking with the hauler directly may reduce your wait time significantly.